FAQs

The Wudum Boutique

At The Wudum Boutique, we want your shopping experience to be simple, transparent, and stress-free. Below you’ll find answers to some of the most common questions. If you need additional assistance, our support team is always happy to help.

1. Where do you ship?

We currently ship within the United States only.
At this time, international shipping is not available.

2. Do you charge for shipping?

Shipping costs are calculated at checkout based on your order size and delivery location.
Any active promotions, including free shipping offers, will be clearly displayed on our website.

3. How long does delivery take?

Orders typically arrive within 5–13 business days, including:

  • Processing Time: 1–3 business days
  • Transit Time: 4–10 business days

Orders placed after 8:00 PM (EST) will begin processing on the next business day.

4. Can I track my order?

Yes. Once your order ships, you will receive a shipping confirmation email with a tracking number.
Please allow 24–48 hours for tracking information to update in the carrier’s system.

5. Can I change or cancel my order?

Orders begin processing immediately after purchase, so changes or cancellations cannot be guaranteed.
If you need assistance, please contact us as soon as possible at:
📧 support@wudum.shop

6. What is your return policy?

We offer a 30-day return policy from the date of delivery.

  • Items must be unused, unworn, and in original condition with tags
  • Return shipping is paid by the customer for size or preference-based returns
  • If an item arrives damaged or incorrect, we cover return shipping
  • Refunds are processed within 7–10 business days after inspection

For full details, please visit our Refund & Returns Policy page.

7. What payment methods do you accept?

We accept secure payments through trusted providers, including:

  • Visa
  • MasterCard
  • American Express (Amex)
  • Discover
  • Diners Club
  • JCB

All payments are processed through secure, encrypted payment gateways.

8. Is my personal information safe?

Yes. We use SSL encryption and industry-standard security practices to protect your personal information.
For more details, please review our Privacy Policy.

9. Do you offer gift cards?

At this time, we do not offer gift cards. However, this may change in the future.

10. How can I contact customer support?

Our support team is always available to assist with orders, shipping, returns, or general inquiries.

The Wudum Boutique
📍 10 Columbus Cir, New York, NY 10019, United States
📞 +1 212-823-6300
📧 support@wudum.shop